Refund policy

The 14-day promise

If Approved is not right for you, tell us within 14 days of your first payment and we refund it in full. There is no form to fill in, and the only questions we ask are ones that help us improve. This applies to your first payment for a brand, monthly or yearly.

To ask, email us from the email address on your account. Our support address is at the top of this page, and in the app under Settings, then Get help. Refunds go back to the card that paid, usually within 5 to 10 business days.

After the first 14 days

Canceling stops future charges, and everything keeps working until the end of the period you paid for. We do not give partial refunds for time you have already paid for. If something genuinely went wrong on our side, tell us anyway. A person reads every message, and we can offer goodwill credits.