Account and billing
Canceling, pausing and refunds
You can cancel your plan yourself in Settings, in under a minute. Everything keeps working until the end of the period you've paid for, and everything you've made stays saved.
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Cancel your plan
- Go to Settings > Brands & plan and tap Cancel plan. Only the account's owner can do this.
- Pip asks what went wrong. Pick a reason, or tap Skip and continue.
- If we have an offer that fits your reason, we show it once. Take it, or tap No thanks, cancel my plan.
- Tap Cancel my plan to confirm. We email you to confirm it too.
Changed your mind before your plan ends? Go to Settings > Brands & plan and tap Keep my plan. It renews on your usual billing day.
The offer we might show you
The offer depends on your reason, and you only ever see one, once:
- Too expensive or Switching to another app: half price for your next 3 months.
- Didn't like the posts: your next month free, and you tell Pip what to change.
- Not enough posts: 5 videos a week, free for a month.
You might also see the yearly price or a one-month pause. If your plan already has a discount, or you pay yearly, there are fewer offers, or none.
Tell Pip why you're leaving
After you cancel, Pip asks why you're leaving. Type a sentence or two, or tap Say it and tell him out loud. It helps us fix things for the next owner. Give a real answer, and your next month is free whenever you come back.
What happens next
Until the end of your paid period, everything keeps working: your posts go out, and you can still use the whole app. A yearly plan works until the end of the year you paid for.
When your plan ends:
- Posting stops, and so do New post and Chat.
- We make your next 2 sets of weekly drafts, so they're ready if you come back, then stop.
- Your accounts stay connected for 14 days, then we disconnect them.
- Everything you've made stays saved.
- Extra credits stop renewing at the end of their own month, which can be a different date from your plan's end.
To come back, sign in and restart your plan. Your posts, photos and settings are where you left them.
Pause billing for a month
On a monthly plan, you can pause billing once, for one month. We offer it when you go to cancel.
- You aren't charged that month, including for extra credits.
- Everything keeps working while billing is paused.
- Your plan starts again by itself after the month.
A yearly plan can't be paused, and you can't pause during a free trial.
Refunds
Your first payment for each business comes with a 14-day refund, monthly or yearly.
- Email us from your account's email address within 14 days of that payment.
- We refund it in full. No forms.
- It's back on your card in 5 to 10 business days.
After 14 days, canceling stops future charges, and we don't give partial refunds for time you've already paid for. Our refund policy has the details.
Canceling your plan, removing a business and closing your account are three different things. See Running more than one business and Your data and closing your account.