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The emails we send you

We email you a few times in your first month to help you settle in, then mostly once a week, with your drafts and your report. Here's what to expect, and how to choose what you get.

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Your first month

  1. The day you join: a welcome from Elliott, our founder, with your plan for the first month. If you reply, it reaches him.
  2. In the next few days: what Pip learned about your business. That's what you do, how you sound, the themes he'll post about, a couple of facts and your colors, with a button to check them on your Brand page.
  3. About a week in: Elliott checks in on how your first week went, and asks what you'd change.
  4. Every week: an email from Pip when your drafts are ready. If drafts from earlier weeks are still waiting, it tells you how many. With Hands-free posting on, it lists the posts he scheduled for you instead, with the day and time of each.
  5. Every Monday: your weekly report, in a week when a post went out. See Your numbers.
  6. Just before your first month ends: your first month in numbers, and one thing to try next.

Along the way, Pip also tells you about the moments worth knowing: your first post going live, its first numbers, and milestones like your 10th post.

When something needs you

If things go quiet

If you haven't been in for about four weeks and your drafts are waiting, Pip sends one note with your newest ones. There's no catching up to do: approve the ones you like, and the rest can wait.

A reminder about something you can see in the app is skipped on a day you used the app.

How often we email

  • Never more than one reminder a day.
  • From your second week, no more than one reminder a week.
  • Your drafts email and your weekly report come on top of that, once a week each.

You choose what you get. Turn any kind of email off in Settings > Notifications. See Signing in and your account.

Questions

Common questions

Who are the emails from?

Your drafts, your weekly report and your milestones come from Pip, who looks after your posts. A few letters come from Elliott, our founder, and if you reply to one of those, it reaches him.

How often will you email me?

Never more than one of our reminders a day, and after your first week, no more than one a week. Your weekly drafts and your weekly report come on top of that, once a week each.

How do I get fewer emails?

Open Settings, then Notifications, and turn off the kinds you don't want. Sign-in codes and emails about your payments always arrive.

Still stuck? Email us at [email protected] with your website address and we'll take a look.