Account and billing
Your data and closing your account
You own what you upload and everything we make for you. Here's what we keep, and how to get a copy of your data or delete your account for good.
Last updated
What we keep
To make and post your content, we keep:
- what we read from your website
- the photos you upload
- the posts we make for you, and your choices on them
- your chats with Pip
- your Inbox conversations, for 90 days
Your card details are kept by Stripe, our payment provider, and never reach us. Your content is never used to train AI models.
You own your content
You own the photos you upload and everything we make for you. Download any of it from your Library at any time.
Get a copy of your data, or close your account
There's no delete account button in the app. Email us from your account's email address and tell us which you'd like, and we'll do it within 30 days.
When we close your account:
- We delete your brands, photos, posts, chats and settings.
- We keep your invoices.
- Posts that already went out stay on the platforms. Delete them there if you want them gone.
Three different things
| What happens | |
|---|---|
| Cancel your plan | Billing stops at the end of your paid period. Everything is kept, so you can come back. See Canceling, pausing and refunds. |
| Remove a business | One brand is erased, after an hour to change your mind. Your other brands and your plan carry on. See Running more than one business. |
| Close your account | Everything is deleted for good, apart from your invoices. Email us to do this. |