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Google Business Profile

Your Google Business Profile is what people see when they find you on Google Search and Maps. We post updates there from your weekly drafts, and you can answer your Google reviews from Inbox.

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Why it's worth connecting

People searching for a business like yours near them see your Google listing before anything else. Regular updates show Google and your customers that you're open and active, and the reviews people leave there are often the first thing a new customer reads.

Connect your listing

  1. Open Settings > Connected accounts, and tap Connect next to Google Business.
  2. Sign in with the Google account that manages your listing.
  3. If that account manages more than one location, choose the one for this brand.

Your listing needs to be verified with Google first. If it isn't, Google shows you how when you open the listing in Google Business Profile.

What we post there

  • One post from each set of drafts. We add Google to the first single-picture draft in each new set, including your weekly drafts. When you approve it, it goes to your listing too.
  • A Learn more button on each post, linking to your website.
  • No carousels or videos. Google doesn't accept them, so they go to your other accounts.

Your Google reviews

New reviews arrive in your Inbox, under Reviews, with two suggested replies in your voice. Pick one, change it if you like, and send it. See Answering comments, messages and reviews.

Your Google numbers

In Analytics, you'll see what people did after finding you on Google: views of your listing, calls, requests for directions and clicks to your website. Google reports these 2 to 3 days late. See Your numbers.

Questions

Common questions

Why didn't my carousel go to Google?

Google Business Profile takes single pictures only, so carousels and videos go to your other accounts. We pick a single-picture post from each week's drafts for Google instead.

How do I reply to a Google review?

Open Inbox and tap Reviews. Open the review, pick one of the two suggested replies or write your own, and send it.

My listing isn't verified. Can I still connect it?

Not yet. Google only lets apps post to a verified listing. Open your listing in Google Business Profile, follow Google's steps to verify it, then connect it here.

Still stuck? Email us at [email protected] with your website address and we'll take a look.