Publishing
When a post doesn't publish
If a post failed, open it in Calendar. If an account needs you to sign in again, reconnect it. Otherwise, fix what the platform objected to and tap Try again.
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What you'll see
When a post couldn't be published, it's marked on your Calendar, and each platform that didn't get it has a sentence saying why, for example "We couldn't post this in time. Tap Try again to post it now." We email you once, straight away. The post keeps its picture and caption, and nothing needs to be made again.
What to do
- Open the post in Calendar and read what it says for each platform.
- If an account needs you to sign in again, go to Settings > Connected accounts and tap Reconnect. Posts that were waiting go out by themselves. See Connecting your accounts.
- Otherwise, tap Try again. We post it right away, even if the day it was planned for has passed. If only some platforms refused it, the button says Try the failed ones again, and we only resend it there. Platforms that already have the post never get it twice. If it fails again, the post shows why, and we don't email you a second time.
We try again by ourselves first
Platforms have hiccups. When one does, we keep trying by ourselves for up to six hours before we mark the post as failed. You don't need to do anything during that time.
When the platform refuses the content
Sometimes a platform refuses a post under its content rules. If that's the reason, change the words or the picture first, then try again.
Don't send the same refused post over and over. Repeated tries can get your account flagged by the platform.
When posting is paused on our side
Very occasionally the service we post through has a problem, and we pause posting until it's fixed. If your post says "Posting is paused on our side", nothing is lost: we post it as soon as it's back, and you don't need to do anything.